Hurricane Sally Update

Updated Oct. 26, 2020

As you know, Hurricane Sally caused widespread destruction to our area as well as our resort. Our team has been working tirelessly to clean and properly prepare the property in anticipation of reopening. 

Unfortunately, Turquoise Place has to suspend all incoming arrivals until at least Nov. 21. While we look forward to welcoming guests back on Nov. 22, please know that things aren’t quite the same just yet at Turquoise Place. We want you to have the best possible vacation at your favorite Orange Beach resort, and we also believe in full transparency.

Please be aware of the following until further notice:

  • The following amenities will NOT be available: ALL pools, saunas, steam rooms, lazy river, Change of Pace, tennis courts, Spectrum Club Lounge.
  • Boardwalks are under construction. You will have to access the beach from the far west side Tower D (no boardwalk).
  • Construction hours are from 8 a.m. to 8 p.m., seven days a week. Expect to hear construction noise and see construction workers, as well as see equipment and materials at various places throughout the resort.
  • Guests will be required to sign a construction waiver stating you understand the risks of staying at Turquoise Place during our recovery process.

Construction Hazards

Please be aware while we are eager to welcome you back, there are construction hazards. Guests will be required to sign a hazard waiver prior to arrival. During your visit, you may encounter the following:

  • Broken glass, even in grassy areas and hallway carpeting
  • Uneven pavers
  • Barricades blocking off hallways, sections of hallways and lobbies, pool decks and some outdoor areas
  • Construction materials, including supplies, fencing and equipment
  • Construction debris, dust, etc.
  • Falling items from above (mainly glass as it is being removed
  • Reduced visibility entering and exiting the property, as well as reduced lighting outside
  • This is not a complete list.

We do have some great news!

The previously planned balcony renovations have been postponed. This means you will have complete access to your spacious, Gulf-front balcony and all of its amenities, including balcony hot tub and grill. The fall is the perfect time to take in breathtaking beach views and even enjoy your condo’s gas fireplace, as well! However, as windows and balcony railings are replaced, some units will not have an accessible balcony. All efforts will be made to move guests to units with accessible balconies. This will mainly affect four-bedroom condos over the next few months.

In a typical year, cooler weather in the fall and winter deter guests from using outdoor amenities like pools and lazy river, so hopefully, the absence of these specific amenities will not be too hard a pill to swallow. Also in a typical year, Change of Pace and the Spectrum Club Lounge close at the end of October, so the closing of these amenities in the fall and winter are par for the course.

We are not quite ready to accept reservations at this time. We will notify everyone once we open reservations back up. Please know we are working hard to welcome you back and to once again fill the resort with families creating happy memories.

If you currently have a reservation for arrival prior to Nov. 22, it is in the process of being canceled. There is no need to call to cancel or inquire about the status of your cancelation. If you have not been refunded yet, you will be refunded within the next few days. It takes 5-10 business days for refunds to appear back on your card.

Preliminary Damage Report

Below is a general update on damage at Turquoise Place

  • We lost more than 70 windows- all glass in the building will more than likely be replaced
  • 25% of each cooling tower isn’t operational.
  • HVACS is unstable
  • Damage to pavers at the pool due to storm surge. Pools are drained and will receive new pumps/filters/many other repairs. All pavers must be taken up and pool bed must be reestablished
  • Initial inspection revealed at least 40% of units had some form of damage
  •  We are currently doing moisture readings property wide.
  • Debris across the property to be cleaned up
  • Additional inspections are pending.

Appreciation for our Team Members

Many of our Spectrum team members are dealing with their own personal devastation. We love our team and are working hard to provide support for them. If members need help filing with FEMA, we are assisting with the process. We have also been feeding team members and workers at the resort during this time. Our individual owners have been a wonderful help with monetary donations to team members. Thank you from the bottom of our hearts! We also have a fund for emergency situations that will help team members with significant damage. Thank you for the continued support, patience, love and prayers as we continue working to welcome you back! 

Volunteer Information

If you would like to volunteer in the recovery efforts of the Gulf Coast, please come to the Gulf Shores Sportsplex anytime between 9am-6pm starting 9/18 and until further notice. If you are interested in donating items, please contact relief@gulfshoresal.gov and someone will reach out to you directly.

A deep thank you from the bottom of our hearts for the help our community has received thus far. We have a long way to go, but we will get there together!

Turquoise Place is eager to welcome you back and to continue providing a safe and memorable vacation. We thank you for your loyalty and we hope to see you soon!

Details on reopening efforts will be updated frequently and communicated on social media and at turquoiseplace.spectrumresorts.com.