Turquoise Place Rental Policies and Procedures
Thank you for choosing the most luxurious and elegant resort on the Alabama Gulf Coast. Spectrum Resorts is committed to providing you with a pleasant and memorable experience. Please verify arrival and departure dates and number of bedrooms reserved. Contact us immediately if you find a discrepancy. Otherwise, it will be assumed correct.
Upon arrival you must provide identification and sign a Registration Card, a binding legal document, verifying that you are an adult who is at least 25 years of age and financially responsible for any damage made by parties present during your occupancy dates. Any reservation made under false pretense will result in eviction with loss of advance rent and/or all rent and associated charges.
The use of all facilities are at the risk of the user(s). Spectrum Beach Club Management, LLC will not be held liable for any damage to vehicles, and/or personal injury while on property.
PAYMENTS:
Reservations for 27 nights or less require at the time of booking, a credit card on file to secure your reservation. Spectrum Resorts reserves the right to contact the guest prior to or upon arrival with any rate/fee adjustments that are found due to an incorrect reservation being made and reservation final amount due will be changed. We charge the 50% deposit amount 45 days prior to your scheduled arrival date, and the remaining balance on the reservation will be charged to the credit card on file the day of arrival. Spectrum Resorts accepts traveler’s checks and all major credit cards.
CHARGES:
Among the charges found on your reservation are Rent, Cleaning Fee, Resort Fee, and taxes. Resort Fee is charged whether or not the amenities are used. No refund is given for early departures. Unbilled nights are not eligible for refund. Weekly/Monthly rates revert back to Daily/Weekly rates if departures date changes.
CHANGES AND CANCELLATIONS:
Reservations are subject to the following changes and cancellation policies. No refunds will be issued inside the cancellation date for any reason including mandatory hurricane evacuation, illness, etc. WE STRONGLY RECOMMEND PURCHASING TRAVEL INSURANCE. RED SKY TRAVEL PROTECTION. False pretenses given will result in cancellation of reservations by Spectrum Beach Club Management, LLC and appropriate cancellation fees will be charged to your credit card. All changes are subject to minimum stay requirements.
Cancellation Policies and Rates
All guest reservations will be charged a non-refundable $99 reservation deposit at the time of booking, and guests will have until 45 days prior to their arrival to cancel or modify their reservation. If a guest cancels or modifies their reservation within the 45 day cancellation period the guest will forfeit 50% of their total reservation amount.
For All Guest Reservations Booked 46 or More Days in Advance
For All Paying Guest Reservations Booked 45 or Fewer Days in Advance
INFORMATION FOR YOUR ARRIVAL
HOURS OF OPERATION:
Spectrum Resorts Rental Office hours vary according to season. Operating hours are 8:00 AM until 6:00 PM year round. Hours may be extended during peak seasons, weekends and over certain holidays.
CHECK-IN INFORMATION:
Check-in is 4:00PM. Early arrivals are available for purchase for a fee of $100. Early arrival ensures a 1:00pm check-in and is requested using the Spectrum Resorts mobile app. Early arrivals must be requested 24 hours or more prior to arrival.
Check-in is done through the Turquoise Place app. Simply select “Check-in” on the Spectrum Resorts mobile app, fill out the information, and stop by the desk starting at 4pm to get your key.
CREDIT CARD:
Guests arriving after business hours are required to check-in at the Rental Office the following morning by 11:00 AM. Guest is required to provide agent with a current credit card prior to occupying the unit to secure payment for all charges incurred by Guest. All additional charges that have been processed through the Spectrum Resorts Management will be charged upon checkout. Charges that do not appear until after checkout will be processed in as timely a manner as possible. Should Guest remain beyond paid rental period, Guest’s credit card shall be charged the applicable fees for that additional time.
PARKING:
The East Overflow lot is no longer available for parking.
Parking onsite in the garage is only guaranteed for up to 2 vehicles registered in advance. Any vehicles not registered in advance are subject to the overflow parking fees, based on availability. The 1st Vehicle fee is mandatory for a fee of $50. 2nd Vehicle fee of $50 is optional unless guest would like to park 2nd Vehicle in garage. Lost or stolen parking passes will not be replaced. Instead, you will be required to purchase one of the overflow parking passes. There is limited parking for oversized vehicles on the lobby level. The following vehicle types are prohibited from parking on property or in any of our overflow parking lots: RVs and campers (this includes Sprinter vans with hook ups), Trailers, Buses, Boats and jet skis, Off road vehicles, Any vehicle which, in the sole discretion of Spectrum Resorts COA Management Team, is of a size too large for a parking space to accommodate. Clearance for oversized vehicles is 6’8″.
UNIT AVAILABILITY:
Spectrum Resorts makes every effort to keep reservations according to requested specifications whenever possible. However, such requests are not always possible to accommodate. In such cases where unit assignments are moved, substitutions will be as similar to that of the original accommodations, including size and location, where possible. Spectrum Resorts reserves the right to change unit assignments without notice. No refunds or reservation discounts will be given due to changes in amenities (i.e. grills in units, pools, hot tubs) or furnishings (i.e. bed sizes).
HOUSEKEEPING:
Any housekeeping concerns that you have should be reported within two hours from check-in.
MAINTENANCE:
** Hurricane Sally damaged quite a few of our balconies. Spectrum team members will be coming by each day to do a check in your unit to make sure the balcony repair work is stable and secure for the duration of your reservation.
Any maintenance concerns that you have within your unit should be reported within two hours from check-in, where possible. Though every effort will be made to correct the working order of any in-unit appliances, air conditioners, TV’s, VCR’s, cable, etc. and/or resort amenities, including pools and hot tubs, we do not guarantee their availability or service. Pools are not heated. No adjustments to rate will be made due to maintenance issues, nor will any refunds be offered.
MANAGEMENT:
All Spectrum Resorts units are individually owned. Spectrum Resorts manages these units on behalf of these owners. Consequently, we reserve the right to enter into a unit at any time for any maintenance or inspection need, or when showing to prospective buyers.
We reserve the right to refuse rental, or to discontinue occupancy if, in our judgment, your occupancy is detrimental to the property and/or other guests. No refunds or credit will be given in the event of eviction due to failure to comply with the property rules and regulations.
INFORMATION PRIOR TO YOUR DEPARTURE
CHECK-OUT:
Check out time is 10:00 AM. You may call or visit the Rental Office prior to 10:00 AM in lieu of checking out. Unauthorized extensions beyond this time will result in twice the amount of rental stated for each additional day according to published daily rates. Spectrum Management reserves the right to take possession of the residence in the event of non-payment and/or holdover. It is vital that checkout be strictly observed so housekeeping can prepare the residences for incoming guests. Late departure fee is $100 and can be requested via the app.
Checkout is done through the Spectrum Resorts app. Simply select “Check-out”, fill out the information and that’s it! A receipt will be emailed to you. We do not need your wristbands back so keep them, toss them or leave them in your unit.
CHECK OUT INSPECTION:
Immediately following the check-out date, the condition of your unit will be inspected, and a complete inventory check of the unit contents will be conducted. If the unit is in a condition that is inferior to what it was at check-in, excessively dirty and/or all contents are not accounted for, or any damage is caused, your credit card will be charged the appropriate amount for the damages and any fees to correct the damage.
CLEANING FEE:
A departure cleaning fee is charged for each stay. However, if the unit is unusually soiled such as stains on carpet, furniture, blemishes/gouges in wall(s), etc., your credit card will be charged the appropriate amount for the damages and any fees to bring the unit back up to the condition it was in upon your arrival.
UNIT CONDITION:
Spectrum Resorts requests each guest to take a measure of care with the residing unit. Upon departing the unit, we ask that you dispose of trash in the proper depository and load the dishwasher. Units will be inspected upon departure for cleanliness and damage. Units where excessive cleaning is required may result in additional cleaning fees being applied to your reservation. Damage charges will be assessed after departure and upon appropriate cost determination being made.
LOST & FOUND:
Spectrum Resorts is not responsible for items left in properties or common areas. Retrieved items will be returned at Guest’s expense.
SECURITY DEPOSIT WAIVER FEE:
Included with your Resort Fee is a Security Deposit Waiver. This fee pays for accidental damage only. Damages must be reported to the front desk prior to your departure. Spectrum Resorts will not be held liable for any loss or damage to any property owned by or brought onto our premises by any guest or persons accompanying them. Guests or persons accompanying them will be held responsible for damages to the residence they occupy for damage/loss of property if it is due to gross negligence or willful conduct.
ADDITIONAL INFORMATION
PHONE/INTERNET/TELEVISION SERVICE:
Free local calls, access to high speed Internet and television service are included in all units.
NO PETS AND NO SMOKING:
All Spectrum Managed units are non-smoking and pets are not allowed in any rental units. If evidence of smoking and/or pet(s) is discovered, violating guests will be subject to eviction and forfeiture of the entire rental payment, and your credit card will be charged to bring the unit back up to the condition it was in upon your arrival. Violating guests will be responsible for paying for the property to be sprayed for fleas (if a pet is found), the carpet cleaned and a deep clean (including laundering all bed linens and other upholstery and drapes) performed on the unit.
TRAVEL PROTECTION INSURANCE
Spectrum Resorts has partnered with Red Sky Travel Insurance to provide Sun Trip Preserver® coverage for our guests. Sun Trip Preserver provides cancellation and interruption services as well as emergency assistance and travel services. Protect yourself in the event of hurricane evacuations and family emergencies such as illness or death in the family. The travel insurance is optional and the cost is 6.95% of your total reservation stay. This premium is non-refundable after 14 days of purchase.
To learn more about Red Sky Travel Insurance or to file a claim, please visit Sun Trip Preserver | Red Sky Insurance
Phone: 866-549-5283
Email: info@redskyinsurance.com
Mail: Red Sky Travel Insurance
Post Office Box 750
Kitty Hawk, NC 27949