Front Desk & Concierge Services
Spectrum Wristband – Cashless Charging and 10% off at all Retail and Dining Outlets
Mid-Stay Cleaning Services
Spectrum Club Lounge
Everything You Need to Know About Your Upcoming Stay at Turquoise Place
The Turquoise Place Mobile App
Search for Turquoise AL to find the app in the app store.
Enhance your vacation experience with the Turquoise Place mobile app. Wondering what activities are held during your vacation or do you need to access your resort charging balance? It’s all just a tap away when you download the app. Learn what else makes it a must-have app.
- Express Check-In & Out
- Room Confirmations
- Exclusive Deals
- Activities Schedule
- Property Map
- Trip Planning Tools
- Dining Options
- Onsite Concierge Assistance
- Resort Charging Balance
- Photo Contest Submission
Check-in Time: 6 PM
Due to an area wide labor shortage our usual check-in time of 4pm has to be pushed back to 6pm. This is so our limited housekeeping staff can have more time to properly clean your unit before arrival and our limited front desk staff can have more time to prepare materials for your arrival. We appreciate your patience and understanding, as our limited staff is working extra hard and extra hours to make this your most memorable vacation yet. We promise, it will be worth the wait!
Express Check-in is available through the mobile app and allows you to complete your registration electronically and save time by bypassing the Front Desk. (Your Spectrum wristband will have to be picked up at the front desk though)
To get started with Express Check-In you will need:
- Download the mobile app.
- Last Name on reservation and Confirmation Number
- Each additional guest’s name for wristbands that provide access to the Spectrum Club Lounge and complimentary activities throughout the resort.
- Daily spend limit for each additional guest. Go wallet free and save 10% on all resort purchases when you charge back to your room using your SpectrumBand™ wristband.
- Make, model, color and license plate number for each vehicle.
- Cell phone number to contact when room is ready.
- Expected arrival time to assist housekeeping with scheduling arrivals.
Once your room is ready, you will receive a phone call. Express Check-ins submitted after 12 noon on the day of arrival will be held at the front desk, and any not picked up during operating hours will then be sent to security at close of business each evening for after-hours pick up.
Your SpectrumBand™ wristband is your VIP access for:
- Full access to the VIP exclusive Spectrum Club Lounge
- The key to your room and beach access gates
- A cashless experience with resort charging
- VIP discount of 10% off all on-site purchases (Not applicable on alcoholic beverage)
- Complimentary access to all resort activities
The early arrival fee for Turquoise Place is $100.
The late departure fee for Turquoise Place is $100.
*COVID-19 may affect early arrivals.
Running a little late? Rental Office hours for check-in is 8 AM-6 PM with hours extended to 8 AM-8 PM during high occupancy. Be sure to visit our Front Desk Amenities Page for the current hours of operation. If you arrive after the Rental Office has closed for the evening, simply proceed to the Security Station, located in the C Tower, where Security will check you in for the evening. If you did not complete Express Check-in, stop by the front desk the following morning, before 11 AM, to complete registration.
Effective June 1, 2020, a new guest parking policy of the Turquoise Place Condominium Association goes into effect. All guest reservations arriving June 1st or later are subject to a Guest Vehicle Registration fee of $40.00 per vehicle per stay for up to TWO vehicles. This fee must be paid in advance at the time of booking. Parking onsite in the garage is only guaranteed for up to 2 vehicles registered in advance. Any vehicles not registered in advance are subject to the overflow parking fees, BASED ON AVAILABILITY.
|1st Vehicle||2nd Vehicle||Additional Vehicles||(Subject to availability)|
|Fee||$40 per stay||$40 per stay||$25 nightly||$15 nightly||Free|
|Payment Date||In advance||In advance||Upon arrival|
|Location||Numbered space in garage||Unmarked space in garage||Unmarked Space in garage||East Overflow lot (200 yards from TP)||Island Church on Canal Rd (1.2 miles from TP)|
*1st Vehicle fee is mandatory.
*2nd Vehicle fee is optional unless guest would like to park 2nd Vehicle in garage.
Lost or Stolen Parking Passes
Lost or stolen parking passes will not be replaced. Instead, you will be required to purchase one of the overflow parking passes as listed above
There is limited parking for oversized vehicles on the lobby level. The following vehicle types are prohibited from parking on property or in any of our overflow parking lots:
Packing & Planning
Our local experts have agreed on a few important tips to remember regarding your drive to Turquoise Place.
- Saturday is the busiest day for traffic during summer, especially times between 10am-6pm. If possible, avoid a check-in or check-out on Saturday to save on drive-time.
- Skip Highway 59, and take the Baldwin Beach Express. Travelers can access the Baldwin Beach Express from Exit 49 from Interstate 10. There are less congested traffic lights.
- Uber and Lyft are now available in Gulf Shores and Orange Beach.
- Local car rentals are available through Coastal Car Rental with the option to have the car delivered.
All accommodations come with a starter amenity package. Each bathroom and kitchen will include one of each:
- Toilet paper roll
- Travel-size shampoo and conditioner
- Bath soap bar
- Package of coffee and coffee filter
- Single-use laundry detergent pack
- Travel-size dishwashing liquid
- Single-use dishwasher detergent
- One trash bag per trash can
Speak to your GEM (Concierge) Specialist at (251) 923-5400 regarding our Grocery Delivery services. Have your groceries waiting for you upon arrival by completing an order form with your requested items. There is a 20% service charge on the total grocery bill, and a $35 delivery fee. If you would like to request a form or return one, please email us at Spectrum-TP-Gem@spectrumresorts.com.
*We are not currently offering grocery delivery due to COVID-19
Spectrum Club Lounge
When you book with Spectrum Resorts at Turquoise Place you are a VIP guest, so you should be treated like one. Get the full Spectrum Experience with our newest onsite amenity, the Spectrum Club Lounge. The Spectrum Club Lounge is open seasonally and is exclusive to Spectrum guests only and provides you with:
- A complimentary continental breakfast served daily from 7am – 10am
- Ping pong, Billiard tables, video gaming stations
- So much more!
Enjoy all the VIP Perks of being a Spectrum guest. Visit the Amenities page to see all the Spectrum Club Lounge has to offer.
*We are currently plating all breakfast to go and closing the lounge after breakfast daily to help prevent the spread of COVID-19
Complimentary Beach Towels
Save your linens and space in your luggage, because beach towels for resort usage are provided with every Spectrum Resorts guest’s stay. Each room is stocked with the following:
- 3 Bedroom – 6 Towels
- 4 Bedroom – 8 Towels
- 5 Bedroom – 10 Towels
If additional towels are required during your stay, they can be purchased from Cabana 8, our onsite retail store.
Leave Only Footprints
Turquoise Place has joined the community initiative of Leave Only Footprints to protect our beautiful beaches and provide guests with pristine beach views. Enacted by the Gulf Shores and Orange Beach municipalities in 2016, Leave Only Footprints asks all patrons that anything brought to the beach is taken with you once you are done enjoying the sand for the day. For disposable items, there are multiple trash receptacles placed throughout the beach for your convenience. Please note that any items left on the beach after sunset will be removed and disposed at sunset in compliance with mandatory U.S. Fish and Wildlife regulations. Not only do we want our guests to safely enjoy the beach, but we also want to protect the habitat of many endangered sea turtles, birds, and marine animal species that share our beach. We apologize if this is an inconvenience, but hope you understand the benefits this has for our environment.
Make your next vacation one your loved ones will never forget. Add a little thrill by soaring high while you parasail over the Gulf, take a break from the sun to cool down in your poolside cabana without having to go back to your room, or have chocolate-covered strawberries and roses waiting upon arrival.
- Beach Watersports
- Concierge Services
- Gulf Front Cabana Rentals
- Additional Housekeeping
- Any occasion celebrations. Our onsite GEM (Concierge) Specialists can be reached at (251) 923-5400 and are eager to help you celebrate any occasion. Birthdays, anniversaries, graduations, you name it. We can help by ordering flowers, cakes, balloons, staging a room and in many other ways. Talk to a GEM today.
Additional housekeeping services are available during your stay and include:
- Mid-Stay Cleanings
- Towel & Tidy Service
- Towel Exchange Service
Our onsite concierge team is eager to help you celebrate any occasion. Birthdays, anniversaries, graduations, you name it! We can help by ordering flowers, cakes, balloons, staging a room and in many other ways. Talk to a GEM (concierge) today by calling 251-287-3741.
Check-Out Time: 10 AM
When that time comes where you have to leave us, we want it to be easy. Here are a few small things to do in the unit upon departure:
- Load and start the dishwasher.
- Remove all trash. Trash chute on each end of every hallway.
- Turn off all lights.
Stop by the Front Desk to return your wristbands and check-out, or use our mobile app for Express Check-out and leave your wristbands in the room.